Shipping Policy
thank you for shopping at handheldgarments! we are committed to ensuring your order is delivered to you as quickly and efficiently as possible.
- shipping rates & delivery estimates:
shipping charges for your order will be calculated and displayed at checkout. delivery delays can occasionally occur so please allow additional days in transit for delivery.
- estimated delivery times:
new zealand: 3-5 working days
australia: 3-10 working days
rest of the world: 6-13 working days
- shipment confirmation & order tracking:
you will receive a shipment confirmation email once your order has shipped containing your tracking number. all shipping is tracked.
- customs, duties, and taxes:
handheldgarments is not responsible for any customs and taxes applied to your order. all fees imposed during or after shipping are the responsibility of the customer.
- damages:
handheldgarments is not liable for any products damaged or lost during shipping. if you received your order damaged, please contact the shipment carrier to file a claim.
- international shipping:
we do currently offer international shipping. please note that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. these charges are the responsibility of the recipient.
- returns policy:
please refer to FAQ.
- contact us:
if you have any questions about our shipping policy, please contact us via email